Right of withdrawal

The right of withdrawal

You have the right to cancel the contract within 14 days without giving any reason.

During this time you can do that with the product that is reasonably necessary to assess the product. It is allowed to try the product out as you would in a physical store would. Additionally, you can withdraw the product from the package unless the package contains a seal. Have you done more than was necessary to try the product, we can charge you for that charge.

The withdrawal period will expire 14 days after the day you or a third party designated by you other than the carrier, has received the product in possession.

If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or component.

The moment you have with us a steady supply of products are agreed, the withdrawal period shall expire 14 days after the day you or a third party designated by you, will get the first product physical possession.

To make use of your right of cancellation, we ask you to send us an e-mail via info@xyracreaties.nl. Later than 5 days after sending the e-mail, please send the products back.

We ask you to return the product as much as possible in their original packaging.

Repayment

Once you have exercised your right of withdrawal, you will receive your payment within five days.

You bear the costs for the return shipment.

Exclusion of withdrawal right

The right of withdrawal is excluded for:

  • Services whose delivery has begun with the consumer's consent (eg booking a trip, subscribing, downloading an e-book, movie, CD, etc.), such as digital receiving crochet patterns.